FAQ

Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to info@kirtiagarwal.com

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  • Pre Sale Questions
  • Technical + Theme Questions

Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 24-36 hours!

Pre Sale Questions

No, it is not necessary to set up an account to place an order. You can just enter your email address and use the “Continue as Guest” option during check-out. However, if you register with us, you'll be able to enjoy the following benefits through your www.kirtiagarwal.com account:

  • Updates on what is the latest in store.
  • Track your orders and review past purchases.
  • Save Shipping Details.
  • Manage your account details, address book and email preferences.
To create an account with us, simply click on “New User” at the top of the page and then fill in your details.

If you have forgotten your password, please follow the “Forgot Password” instructions on the “Log in” page.

Shopping at www.kirtiagarwal.com is very easy and simple:

  • If you know what you are looking for, use the Girl, Boy, Mom n Me,
  • Once you have found an item, select your size and click on the 'ADD TO CART' button
  • Review the items in your shopping bag by clicking the 'SHOPPING BAG' link at the top right hand side of the portal. You can use the 'REMOVE ' button to delete items from your shopping bag.
  • Click on 'PROCEED TO PAY' to complete your order.

The size guide that is available on each product page will solve your sizing queries. However, sizes may vary across different Portals, and we can further help by providing you with the exact product dimensions so that you can compare them with your own. If you have detailed questions about the sizing of a particular product, you can contact us at info@kirtiagarwal.com

Yes, you can customize the outfit in terms of size, sleeves, length, color etc. Please call us or write in an email on info@kirtiagarwal.com OR while ordering the piece, use the text box provided for customisation. Currently, we offer size customization free of any charges. All custom made orders are non-returnable and non-refundable.

We have made every effort to display the colors of our products that appear on our portal as accurately as possible. However, the colors displayed on your screen depend on your color settings and monitor. Hence, there might be some degree of variability between the actual color and the color displayed on your screen.

You will receive an email and a text message from us confirming that we have received your order.

Please contact us at info@kirtiagarwal.com, and we will initiate a thorough search of your shipment with the logistics company.

Once an order is place it can be cancelled until the order is dispatched. Please call us on +91 XXXXXXXXXX or email us on info@kirtiagarwal.com to cancel your order. If the order is shipped, we cannot cancel the order.

No.

Technical + Theme Questions

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Unable to find satisfactory answers ? Contact Support